shipping

Whilst we generally aim to dispatch items within 2-3 days of receiving and order, some items may need to be made to order so please allow 5 working days for dispatch.

Delivery within Japan is ¥400  for all orders up to a value of ¥6000. Delivery for orders over ¥6000 is free. All deliveries are sent by recorded mail and customers will be given a tracking number when they receive confirmation that their item has been shipped. Please allow 2-3 days for delivery.

 

For deliveries outside of Japan, a flat rate of ¥800 is applied. Deliveries are made by recorded airmail and customers will be given a tracking number when they receive confirmation that their item has been shipped. Please allow 7-14 days for delivery.

returns

We very much hope that you'll be delighted with your items, but in the case that you are not satisfied with your purchase, please contact us within 7 days of receipt of the item to arrange an exchange or refund. Please fill out the contact form on the Connect page, or e-mail us at satokoparsons@kamihoseki.com, describing the item/s purchased and the reason for the return. We will contact you to arrange return of the items and either an exchange or a refund. Please note that customers are responsible for postage costs when returning items.