frequently asked questions
How long will it take to receive my order?
Orders will be dispatched within 5 working days of the order being made. Please allow 2-3 days for delivery within Japan and 7-14 days for international deliveries.
Can I return my order if I am not satisfied?
Yes. Please see our Shipping and Returns page for more details.
Are your items waterproof?
All items are coated with a non-toxic resin that is durable and waterproof.
Will you make bespoke orders?
Yes, we are happy to make bespoke orders. Please see our Bespoke Order page for more detail.
How can I pay for my order?
By Credit or Debit Card:
I live in Tokyo, is it possible to collect my order from you?
We do not have a phyical store front but if you live in the Shibuya area, we may be able to meet you locally with your order. Please send us an e-mail at firstname.lastname@example.org to see if this is possible and make appropriate arrangements.