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frequently asked questions

How long will it take to receive my order?

Orders will be dispatched within 5 working days of the order being made. Please allow 2-3 days for delivery within Japan and 7-14 days for international deliveries.



Can I return my order if I am not satisfied?

Yes. Please see our Shipping and Returns page for more details.



Are your items waterproof?

All items are coated with a non-toxic resin that is durable and waterproof.



Will you make bespoke orders?

Yes, we are happy to make bespoke orders. Please see our Bespoke Order page for more detail.



How can I pay for my order?

By Credit or Debit Card: Payment can be made by credit or debit card. Please select the relevant option when proceeding through checkout. International and Japanese cards are accepted. Please note that this page is in English only, although information (name, address etc) can be made in either English or Japanese. By Bank Transfer: Payment can also be made by Japanese bank transfer. Please select the 'Offline Payment' option when proceeding through the checkout. Payments must be made within 7 days of receiving the e-mail order confirmation and items will be shipped as soon as the payment has been received. Please include the order number in the transfer information (this can usually be added before or after the remitter's name) and be aware that your bank may charge you for domestic transfers. Please take care to ensure that the details are entered correctly in Japanese when making the transfer.



I live in Tokyo, is it possible to collect my order from you?

We do not have a phyical store front but if you live in the Shibuya area, we may be able to meet you locally with your order. Please send us an e-mail at satokoparsons@kamihoseki.com to see if this is possible and make appropriate arrangements.